Date of the last revision: 9th May 2018
This Policy only applies to information we process. It does not apply to the practices of companies that we don't own or control, or employees that we don't manage. Information on our services’ may contain links to third party websites, and any information you provide to those sites will be covered by any privacy policies they may have. Please be sure to read the privacy policies of any third-party sites you visit. It is those sites' responsibility to protect any information you give them, so we can't be held liable for their wrongful use of your personally identifying information.
Before you can sign up for an account with ipaytoken please review the policy and signify your acceptance of the various sections.
2. What data we collect and how we use it
We may collect your data may include your name, email address, phone number, country, full address and date of birth. The source of the data is you. This data is required in order for you to be able to use the service.
- Email Address
- Phone Number
- Full Address
- Date of Birth
ipaytoken Account Details (Required)
We may collect your account data may include your full name, email address, username, country, telephone number, joined date, profile information, default currency, time zone and other similar account details. The source of the account data is you. The account data may be processed for the purposes of providing our services, ensuring the security of our users and services, and communicating with you. Users may need to set their full name to their user profile before buying or selling bitcoins online from other traders. Verifying the full name helps protecting users against fraudulent payments, increase user’s trustworthiness.
- User Profile Information
- Profile Picture
- Joined Date
- Default Currency
- Time Zone
- Default Language
- Other Similar Account Details
We may collect your identity documents. Verifying account with an ID is currently mandatory to all users whose trading volume exceeds certain limit. ID creates a strong assumption about the ownership of the account and thus ensures that we can return access to your account in case your account theft. ID may contain your full name, country, date of birth, social security number and gender. The purpose for ID data is to protect our users from fraud and helps us to prevent, detect and investigate fraud, money laundering, criminal activity or other misuse of our service.
- Proof of Address
- Selfie with ID
- Other Similar KYC Documents
Device Identifiers (Required)
We may collect data about your use of our website and services. Usage data is primarily non-personally-identifying information of the sort that web browsers, servers, browser type, language and the time of each visit, your approximate location, cookies set by our site, your email address, IP address and country code. Data that we collect mainly for monitor service quality and improve our website and services as well as to prevent, detect and investigate fraud, criminal activity or other misuse of the services and to prevent security issues.
- IP Addresses
- Cookies for user device authentication
- Other Similar Device Identifiers
ipaytoken Account Activity and Financial Data (Required)
We may collect data relating to your trades that you conduct through our website. The source of the trade data is you and your trading partner. The trade data may include trade ID, initiated trades, payment method, advertisement information, buyer username, seller username, trade value (in fiat), trade value (in bitcoin), bitcoin price, currency, timestamps of trade and trade chats. This information allows other users to interact with you in easier ways. We also use this in order to analyze transactions that may be in a dispute or other inquiry.
- Trade Chat Messages
- Trade Chat Attachments
- Trade Activity
- Transaction History
- Affiliate Name
- Affiliate ID
- Affiliate Link
- Affiliate Transactions
- Offers Created
- Offer Terms
- Trade Instructions
- Account Notifications
- Other Similar Account Activity
We may collect data relating to bitcoin transactions in and out of your bitcoin wallet. Information stored on received transactions may include bitcoin amount, deposit address, timestamp, transaction ID and other publicly available data from the bitcoin blockchain. Withdrawal transactions may include data such as bitcoin amount, sent address, timestamp, transaction ID. The source of the trade data is you and/or your trading partner.
We may collect data contained in or relating to any communication that you send to us or what you generate through the use of our services. Communication data includes a) All your email address, username, IP address, full name, messages, requests and other communication with our customer support which may happen during the dispute review process or via support tickets, emails, or by means of any other communication tools. b) Photo of the user’s personal ID, photo of the user, and photo of the user’s utility bill or related documents, audio, video files, and file attachments that you generate when conducting trades with other users. The collected data may be processed for the purposes of communicating with you, record-keeping, in order to review and resolve disputes, serve our customers better and improve our service.
Your personal data to others
Your username, profile page and all active offers are publically viewable data
Your data may be shared with law enforcement agencies, regulators, government/public officials, auditors, lawyers, accountants, consultants and other professional advisors or other relevant third parties to comply with any law for the purposes of obtaining professional advice or managing legal disputes and risks. Ipaytoken may be required to keep these actions confidential from you.
Your data will be shared with third party service providers to providing you the best services possible; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; to verify your identity; and/or to provide other services to the Company. These third party service providers are required not to use your Personal Data other than to provide the services requested by us.
Deleting your personal data
We hold your account data indefinitely. This is because all account data is associated with financial transactions which may need to be referenced by government authorities or legal entities. Ipaytoken never shares this data with 3rd parties. When you close your account, we stop sharing your data with 3rd parties immediately. All data is stored in encrypted servers.
- You have a right to request access to your personal data
- You have a right to request correction of your personal data.
- You have a right to request erasure of your personal data.
- You have a right to request stop sharing your personal data with 3rd parties.
- You have a right to request restriction of processing your personal data.
- You have a right to request transfer of your personal data.
How to contact us